Privacy Policy
This Privacy Policy explains how EIGHTH OCEAN EVENTS collects, uses, stores, discloses and protects personal information when you visit our website, enquire about, purchase or use tickets for Uttar Pradesh Daandiya Mahotsav 2026.
1. Who we are
Organisation: EIGHTH OCEAN EVENTS
Registered/contact address: Flat No. 501, B-Block, Ever Shine Residency, Plot Nos. 125, 126 and 127, Ganpati Enclave, Ganpatpura, Mansarovar, Jaipur, Rajasthan, India.
Event: Uttar Pradesh Daandiya Mahotsav 2026
Venue: Awadh Shilpgram, Awadh Vihar Yojna, Near Shaheed Path, Lucknow, Uttar Pradesh.
Event dates: 16, 17 and 18 October 2026.
Privacy/contact person: Vishal Dhawan
Email: info@eighthoceanevents.in
Phone: +91-6376493113
2. Scope and acceptance
This Policy applies to information collected through our website, ticket enquiry forms, ticket purchase process, customer support communications, event-entry operations and related digital communications. By using the website or voluntarily providing information, you acknowledge that you have read this Policy. If you do not agree with it, please do not submit personal information or use services that require it.
3. Information we may collect
- Identity and contact details: name, mobile number, email address and other details you submit for ticketing, support or event communication.
- Booking and transaction details: ticket category, quantity, event date, order/reference number, booking status, billing details and payment confirmation.
- Payment information: payment status and transaction reference received from our payment service provider. We do not intend to store complete card numbers, CVV, UPI PINs, passwords or other authentication secrets on our own website.
- Technical information: IP address, browser/device information, approximate location inferred from technical data, pages visited, timestamps, error logs and similar information where enabled by our hosting, analytics or security tools.
- Communications: messages, email correspondence, support requests, feedback and information you provide when contacting us.
- Event-related information: information needed for ticket validation, crowd management, safety, fraud prevention or venue access. Photography or video recording may also occur at the event for documentation, security or promotional purposes, subject to applicable law and reasonable notices.
4. How we use information
- Process enquiries, ticket bookings, payments, confirmations, invoices and entry validation.
- Send essential service communications, including booking updates, event instructions, schedule changes, venue notices and customer-support responses.
- Verify transactions, detect suspected fraud, prevent misuse and protect the safety and security of attendees, staff and the event.
- Maintain records required for accounting, tax, audit, legal compliance and dispute resolution.
- Improve website functionality, customer experience, event operations and service quality through aggregated or appropriately controlled analysis.
- Send promotional messages only where permitted by law and, where required, based on consent or another lawful basis. You may opt out of non-essential marketing communications.
5. Ticketing and payment partners
To complete a ticket purchase, we may use third-party payment gateways, ticketing technology, hosting providers, messaging services, analytics providers, customer-support tools and event-operation partners. These providers may process information only to perform the services they provide to us, subject to their own terms and privacy notices and applicable legal requirements.
Payment details are generally entered directly into the payment provider's secure interface. We receive transaction results and reference information necessary to confirm the booking, reconcile payments and resolve disputes.
6. When we may share information
We may disclose relevant information:
- to the event venue, event staff, ticket validation teams and operational partners where necessary to provide entry or manage the event;
- to payment processors, banks, ticketing vendors, hosting providers, communication providers, auditors and professional advisers;
- to government, regulatory, law-enforcement or judicial authorities where required or permitted by applicable law;
- to protect the rights, safety, property and security of attendees, the organisation, our service providers or the public; or
- in connection with a merger, restructuring, sale, transfer or other business transaction, subject to appropriate safeguards.
We do not intend to sell personal information as a standalone commercial product. We also do not request or require you to share payment passwords, UPI PINs, CVV numbers or one-time passwords with our staff.
7. Cookies and similar technologies
Our website or service providers may use cookies, pixels, local storage or similar technologies for essential functionality, security, traffic measurement, preferences and performance analysis. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
8. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including ticket fulfilment, customer support, accounting, taxation, fraud prevention, legal claims and regulatory obligations. When information is no longer required, we will seek to delete, anonymise or securely dispose of it, subject to legal or operational retention requirements.
9. Security
We use reasonable administrative, technical and organisational safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, loss or misuse. However, no website, transmission method or storage system can be guaranteed to be completely secure. You should use secure devices, avoid sharing OTPs or payment credentials, and promptly contact us if you suspect unauthorised activity.
10. Your choices and rights
Subject to applicable law and verification requirements, you may contact us to:
- request access to or correction of inaccurate personal information;
- ask questions about the purposes and categories of processing;
- withdraw consent for processing that is based on consent, where legally applicable;
- unsubscribe from non-essential marketing communications; or
- raise a concern or request deletion where retention is not required by law or for legitimate documented purposes.
Withdrawal of consent does not affect processing already carried out lawfully before withdrawal and may prevent us from providing certain ticketing or support services.
11. Children and minors
Ticket purchases and contractual actions should be completed by adults or by minors acting with the involvement and consent of a parent or legal guardian, as applicable. We do not knowingly seek unnecessary personal information from children. If a parent or guardian believes that a child has provided information improperly, they may contact us using the details below.
12. Third-party websites and services
Our website may link to payment providers, social platforms, maps, ticketing tools or other third-party websites. Their privacy practices are governed by their own policies. We encourage you to review those policies before submitting information to them. We are not responsible for third-party websites or services outside our control.
13. Event photography, CCTV and promotional content
For safety, security, documentation and promotional purposes, photography, videography or CCTV may be used at or around the event venue. Where required, appropriate notices, consent mechanisms or opt-out arrangements will be used. If you have a specific concern about an identifiable image or recording, contact us promptly with sufficient details so that we can review the request under applicable law.
14. Data transfers
Some service providers may process information on infrastructure located outside your state or country. Where such processing occurs, we will seek to use appropriate contractual, technical or organisational safeguards and comply with applicable data-protection requirements.
15. Grievance and complaints
For privacy questions, requests or complaints, contact:
Vishal Dhawan
EIGHTH OCEAN EVENTS
Email: info@eighthoceanevents.in
Phone: +91-6376493113
Address: Flat No. 501, B-Block, Ever Shine Residency, Plot Nos. 125, 126 and 127, Ganpati Enclave, Ganpatpura, Mansarovar, Jaipur, Rajasthan, India.
Please include your name, contact details, relevant booking/reference number (if any), and a clear description of your request. We may need to verify your identity before responding. We aim to acknowledge and address requests within a reasonable period and in accordance with applicable law.
16. Changes to this Policy
We may update this Policy when our services, legal obligations, vendors or operational practices change. The revised version will be published on this page with an updated “Last updated” date. Your continued use of the website after an update indicates that you have reviewed the revised Policy, to the extent permitted by law.