Terms & Conditions

1. Ticket Purchase

1A. Organiser and Scope

These Terms & Conditions apply to the website, ticket enquiries, ticket purchases and attendance arrangements operated or promoted by EIGHTH OCEAN EVENTS (“Organiser”, “we”, “us” or “our”). By using this website, submitting a booking, making a payment or attending the event, the customer agrees to follow these terms, the applicable ticket conditions, the Return & Refund Policy and reasonable venue instructions.

Tickets are issued for the selected event date and category. Customers should verify the date, ticket type, quantity and contact information before submitting a booking.

2. Entry & Venue Rules

• Entry is subject to ticket validity, venue capacity, security checks and organiser instructions.
• Visitors must carry the booking confirmation or valid ticket reference when requested.
• The organiser may refuse entry where a visitor violates venue rules, safety requirements or applicable law.
• Children must be accompanied and supervised by a responsible adult where required.

3. Event Schedule

Event programming, performers, activities, stall availability and timings may change due to operational, safety, weather, regulatory or other unavoidable reasons.

4. Prohibited Conduct

• Do not carry prohibited, dangerous or unlawful items.
• Do not damage venue property or disrupt other guests.
• Photography and recording must respect privacy, venue instructions and applicable rights.

5. Ticket Use

Tickets should not be duplicated, misrepresented or resold without written authorisation. One ticket may be used only according to its category and stated conditions.

6. Payments

Payments are processed through the selected payment service provider, which may include PayU. The amount payable, ticket category, event date and quantity will be shown before the customer submits payment. A booking is considered confirmed only after successful payment verification and issuance of a valid confirmation. We do not ask customers to share card PINs, CVV, UPI PINs, passwords or OTPs with our staff.

7. Booking, pricing and taxes

Tickets are sold only for the categories and prices displayed on the booking page. Availability may change until payment is successfully completed. Any applicable taxes or charges will be disclosed at or before checkout where applicable. Customers must check the selected date, category, quantity, name, mobile number and email address before payment.

8. Cancellation, refund and failed payments

The applicable cancellation and refund rules are published in our Return & Refund Policy and are presented to the customer before payment. Approved refunds will be initiated only through the original payment gateway/payment method, wherever supported, and not as cash for a card transaction. Refund processing may take the payment provider/bank processing time after we approve the request; the applicable expected timeline is stated in the Refund Policy.

If a payment is debited but the booking confirmation is not received, the customer should contact us with the transaction/reference number. We will verify the gateway status before confirming, cancelling or refunding the booking. Duplicate or disputed transactions may require payment-provider verification.

9. Digital delivery and event entry

This is a digital event-ticket service; no physical product is shipped. After verified payment, the booking confirmation or ticket reference will be sent to the customer through the contact details provided at checkout, subject to successful processing. Entry remains subject to ticket validity, venue capacity and security rules.

10. Customer support and grievance handling

For booking, payment, cancellation, refund or event complaints, contact us using the details below. We will acknowledge and work to resolve complaints as expeditiously as reasonably possible and, where applicable, within 30 days of receiving the complaint, subject to verification and information from payment or banking partners. Please retain the complaint/reference number and transaction details.

11. Contact

For questions, contact Vishal Dhawan at +91-6376493113 or info@eighthoceanevents.in.

Last updated: 28 September 2026. These terms must be checked against the final ticket inventory, payment-gateway agreement, applicable tax registrations and actual refund operations before public launch.