Return & Refund Policy

1. General Policy

1A. Event and Organiser Details

Organiser: EIGHTH OCEAN EVENTS

Event: Uttar Pradesh Daandiya Mahotsav 2026

Event dates: 16, 17 and 18 October 2026

Venue: Awadh Shilpgram, Awadh Vihar Yojna, Near Shaheed Path, Lucknow, Uttar Pradesh

Registered/contact address: Flat No. 501, B-Block, Ever Shine Residency, Plot Nos. 125, 126 and 127, Ganpati Enclave, Ganpatpura, Mansarovar, Jaipur, Rajasthan - 302020

Ticket refund eligibility depends on the ticket category, event status, applicable booking terms and the organiser’s announced decision. Customers should read the applicable terms before payment.

2. Customer Cancellation

Customer-initiated cancellation is eligible only where the specific ticket terms or written organiser policy allow it. Any applicable processing charges or non-refundable components should be disclosed before purchase.

3. Event Cancellation or Material Change

If an event is cancelled, postponed or materially changed, the organiser will communicate the available options, which may include rescheduling, transfer or refund, subject to the applicable circumstances and announced process.

4. Refund Request Process

1. Send an email to info@eighthoceanevents.in.
2. Include the booking ID, registered mobile number, customer name, event date and reason for the request.
3. Do not share card numbers, UPI PINs, passwords or OTPs.
4. Requests will be reviewed against the applicable booking and event policy.

5. Refund Method & Timeline

Approved refunds are initiated through the original PayU/payment gateway transaction and returned to the original payment method wherever supported. We do not issue cash refunds for card transactions. We will ordinarily initiate an approved refund within 7 business days of approval; the customer’s bank or payment provider may take a further 5–21 days to credit the amount, depending on the payment method. The final status is subject to gateway/bank confirmation.

5A. Failed, reversed or duplicate payments

If money is debited but the booking is not confirmed, or if a duplicate payment is detected, contact us with the transaction/reference number, date, amount and registered mobile/email. We will reconcile the gateway status and, where a refund is due, initiate it through the same payment route. Customers should not make repeated payments until the first transaction status is checked.

6. Non-Refundable Situations

• Invalid, duplicated, altered or unauthorised tickets.
• Failure to attend an event where the ticket terms state that no-show refunds are unavailable.
• Removal from the venue due to misconduct or violation of safety rules, where permitted by the applicable terms.

7. Support and complaint resolution

For refund assistance, contact Vishal Dhawan at +91-6376493113 or info@eighthoceanevents.in.

Last updated: 28 September 2026. This policy must match the final commercial refund rules configured with the payment gateway before public launch.